WoW Forever Refund Policy: 14 Days, Under 2 Hours Played

Blizzard's refund policy lets you request a refund for a paid game within 14 days of purchase if you have played no more than two hours, and for unused World of Warcraft subscription time within 14 days; it does not mention World of Warcraft: Forever (WoW Forever) by name. The rules below come from Blizzard's Refund Policy page (last revised July 8, 2024) and are the ones that apply to purchases made on Battle.net, as of November 6, 2026.

Quick answer: Blizzard refunds games, shop items and unused subscription time on a 14-day clock, and games only if you played two hours or less. You request it on Blizzard's support site by choosing the game or order. I found no Forever-specific refund rule.

Key facts

• Games and expansions: refunded within 14 days of purchase "as long as you haven't played for more than two hours" (Blizzard Refund Policy)
• Subscriptions: any unused World of Warcraft subscription is refunded within 14 days of the purchase (Blizzard Refund Policy)
• Shop items and bundles: refunded within 14 days if not claimed, opened or otherwise used (Blizzard Refund Policy)
• Where you bought: only purchases made on Blizzard's own platforms, meaning the Blizzard Shop, the Battle.net app or inside a game; third-party sellers follow their own policy
• Regions: the policy does not apply in Korea, Japan or mainland China

How do I ask Blizzard for a WoW Forever refund?

Blizzard's policy says you request a refund on its support site and select the relevant game or order. Refunds usually go to the original payment method, or Battle.net Balance if that is not possible. I could not read the support site's own refund article today because it did not load.

What counts as a Forever purchase?

Blizzard's Starter Guide says WoW Forever "is included with an active World of Warcraft subscription or Game Time," so a subscription or Game Time purchase falls under the subscription rule. Blizzard's September 12 purchase post describes the Heroic Pack, Epic Pack and Collection as upgrades in the Battle.net Shop. Whether a pack counts as a game or a shop item is not stated on the pages I opened.

What about pre-purchases and the beta?

The policy says Blizzard will "typically" refund a pre-purchased game before its release, provided you did not play more than two hours through pre-purchase early access. It adds that if a pre-purchase gave immediate in-game benefits and you claimed or used them, it may become non-refundable. WoW Forever launched on November 4, 2026, so the pre-release window is over, and the policy does not say how beta time or claimed pack items count afterward.

Can I refund a gift or an Invite-A-Friend code?

Per the policy, unclaimed gifts are refundable within 14 days at the purchaser's request; a claimed gift must be refunded by the person who claimed it. Invite-A-Friend codes are not mentioned; see Invite-A-Friend codes.

What is not confirmed yet

• Forever-specific rules: no Blizzard page I opened names WoW Forever in the refund policy
• Upgrade packs: whether they follow the game rule or the shop-item rule is unstated
• Launch problems: no Blizzard page I opened says queues, errors or the PvP faction limit change refund eligibility
• Player reports: the Blizzard forum thread on refunds I read had no post flagged as staff, so it is not a ruling

Can the Lore Forever add-on and Willo help with this?

Neither product handles refunds, which are between you and Blizzard. If you keep playing, the free Lore Forever add-on adds quest stories and narration that uses generated voices, and it has no internet access. Willo is a separate companion app for Windows 10 or 11 and Apple Silicon Macs (macOS 12 or later), per her page; her FAQ and the Lore Forever FAQ say Windows and Mac, though CurseForge still calls her a Windows app. She is free to start with 50 answers a day and can be wrong; Blizzard's pages are the source of truth. Both are fan-made and not affiliated with Blizzard. See do you need to buy WoW Forever, which edition to buy and subscription cost.

Frequently asked questions

Can you get a refund for WoW Forever?

Blizzard's general policy refunds paid games within 14 days if you played two hours or less, and unused subscription time within 14 days. It does not name Forever.

How long do I have to request a WoW Forever refund?

The policy's clock is 14 days from purchase for games, shop items and subscriptions.

Does the two-hour rule apply to subscriptions?

No. The two-hour limit is written for games and pre-purchase early access; the subscription rule is 14 days for unused time.

Where do I request the refund?

On Blizzard's support site, by selecting the relevant game or order, for purchases made through Blizzard's own platforms.

Will Blizzard refund me if I cannot make a Horde character?

No page I opened says so; the policy covers purchases, not gameplay limits.

Sources

Reviewed November 6, 2026. Lore Forever and Willo are fan-made and are not affiliated with Blizzard Entertainment.

• Blizzard: Refund Policy, New Player's Starter Guide, Purchase WoW: Forever Upgrades
• Blizzard forums: Refund people that want a refund period
• Willo